1-Q: Can you send me a printed catalogue?
A: We do not offer printed catalogues. This online catalogue is our catalogue as it gets updated frequently, allowing more frequent and fluid
two-way relationships between you and IB Piercing Supply. This also saves on the excess use of paper, environmental sustainability issues are important at IB Piercing Supply.
In addition, we also distribute our products through sales Representatives. They
are more than happy to show you the actual product on the spot.
2- Q: What is the minimum order?
A: Our minimum order is AUD$100.
Please note that our international minimum order is US$150 due to the time
and cost involve in preparing international documents.
3- Q: Unavailable items. How do I know if and when they will be back in
stock?
A: Out of stock items usually takes approximately 1 to 2 month to come back
into stock. The best way to know if a product has been back in stock is to
check the website regularly. Or you can write a message to us for a specific enquiry on the "contact us" in the Information section
4- Q: What are your operating hours? Do you ship 7 days a week?
A: Our website is available for business 24/7 and we ship Monday to Friday.
5- Q: Do you match or beat competitor’s prices?
A: IB Piercing Supply has some of the best value jewellery and new fashion products in Australia. However, for lower advertised price, we will match it on a case by case basis we will match and try to beat competitors
advertised prices.
Reasonable rules of trade apply, the competitor must be in Australia and must be offering exactly the same product
and have it in stock for us to consider this offer. Please write a message to us on the "contact us" in the Information section
if it is ever the case on any of your products needs. We will always do our best to
keep you, our customer, happy.
6- Q: Is my billing information safe?
A: Shopping safely online is our primary concern to our customers. That is why we do not store your credit card information on our servers. Your information is encrypted and sent to secure banking servers, which process your billing information. As an additional security measure, we use Thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site.
7- Q: I can’t remember my password. What can I do?
A: First don’t panic. All you need to do is click the "My Account" on the top right side of the web page. Click on the link that says Forgot your password and follow the instructions. Your password will be e-mailed to you almost immediately.
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IB Piercing Supply
